What level of purgatory is your customer service in? Escape the heat with these tips...
Find out how a major brand did everything wrong when it came to the customer experience.
Dear John! I have heard a lot of you as a guru. Your business books are my favorite! Your lecture was brilliant and very useful! Your recommendation will help us to keep leading positions of our company! Thank you very much!! Hope to see you again!
Can you tell the difference between what customer service is and isn't? If not, find out how you can...
Are you Born to be a CEO? She was.
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