Joey Prusak, 19, the store manager at this Dairy Queen provided one of the most exceptional experiences I can recall. Joey is being called a hero after refusing to serve a woman he saw stealing $20 from a blind man who had unknowingly dropped the cash. Read on for the full story.
Most companies do just enough to get by with their customer service. It’s time to wake up and commit to great customer service. Find out how to make customer service a priority for your business.
The Mayo Clinic in Rochester Minnesota is highly ranked for quality more often than any other academic medical center in the nation. They have received the Best Hospital Award, Leadership Award, Top hospital for delivering the highest quality care, Safety award, Nursing awards, Surgical Quality Improvement Awards and many others. Their model of care is defined by teamwork, with a group of experts focusing their expertise on one patient at a time
John Tschohl talks about the great customer service he received from Marriott on his trip to Philadelphia. He talks about the emphasis that Marriott puts on customer services and the successful results that are seen through loyalty and greater profits.
We speak to Andy Cohen, the president of property management company Rock Properties. He gives his perspective on hiring and empowerment as part of the backbone of his customer service strategies.
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