Handling Irate Customers a Delicate Matter

Get to know your customers

Is Customer Service a Myth at Staples, Nordstrom’s and Samsung?

I am amazed at how many large firms promote customer service but offer very little. Most CEO's believe their employees are empowered and provide great service but unfortunately this is really a myth. The lack of empowerment and service recovery will prevent these firms from excellence and repeat business.

SQI Wins RTA Government Contract in Dubai

The Abu Dhabi University Knowledge Group (ADUKG) has partnered with SQI in order to meet the RFP requirements for Road and Transport Agency (RTA) in Dubai and other Emirates. This Service Culture Project supports their 7 Stars Customer Service Strategy and is in preparation for Dubai’s Expo 2020. John Tschohl is doing a 7 Star Service Strategy Seminar for their top 150 leaders on December 31 in Dubai.

I believe in the Power of Empowerment

When CEOs and executives develop a truly empowered workforce, employees believe in themselves.  That is how companies get a leg up on and crush their competition. 

close

Thanks for your interest in our Blog!

To subscribe to our blog, just complete the fields below:

* = required

The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

Categories

Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?