Customer Service Recovery for Hotels

I'm going to give you four tips that you can use in your service recovery strategy at your hotel to take a customer from hell to heaven in sixty seconds or less, because when you make a mistake, when your hotel makes a mistake, to lie, to run for cover, which is what most employees do, doesn't work.

Customer Service Recovery for Healthcare

Learn how to eliminate most customer complaints in the healthcare industry? 

Why Customer Satisfaction Surveys Backfire

Thinking about doing some customer service surveys? Read this before you do.

Customer Service Strategy Local Government

I'd like to talk about the service strategy for local government. I happen to live in Bloomington, Minnesota. I think it's probably one of the most customer service driven cities in the world. If you want to improve the customer experience, if you want to build a brand, you want to create a city where you don't have complaints, where you've got speed, where you treat everybody like a king or a queen, that's what I call the customer experience. 

Customer Service Strategy for Life Insurance

I think you really have two core customers, you've got the agent, the broker, the person that is selling you insurance and then secondly you got the customer. My father sold life insurance, that's how we lived and when he died, when I was 7 years old he had a life insurance policy that my mother used to support myself and my other older brother.


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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?


Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?