Is Customer Service a Myth at Staples, Nordstrom’s and Samsung?

I am amazed at how many large firms promote customer service but offer very little. Most CEO's believe their employees are empowered and provide great service but unfortunately this is really a myth. The lack of empowerment and service recovery will prevent these firms from excellence and repeat business.

SQI Wins RTA Government Contract in Dubai

The Abu Dhabi University Knowledge Group (ADUKG) has partnered with SQI in order to meet the RFP requirements for Road and Transport Agency (RTA) in Dubai and other Emirates. This Service Culture Project supports their 7 Stars Customer Service Strategy and is in preparation for Dubai’s Expo 2020. John Tschohl is doing a 7 Star Service Strategy Seminar for their top 150 leaders on December 31 in Dubai.

I believe in the Power of Empowerment

When CEOs and executives develop a truly empowered workforce, employees believe in themselves.  That is how companies get a leg up on and crush their competition. 

Great Service Helps Metro Bank London Grow

I have two reports Vernon Hill, Founder and CEO of Metro Bank London sent me in the last 2 weeks. In London there are 5 large banks which have about 85% market share. Metro Bank opened its doors on July 29, 2010 with 40 employees and 4 stores. Today they have over 1600 employees, 30 stores and over 410,000 accounts. Read on to see how much they've grown.

Apple Cares

Apple knows the importance of great customer service and Apple also know that the customer service agents are at the front lines engaging with customers and helping create a positive atmosphere. Apple takes care of its staff and the staff takes care of the customers. This is why they are so successful. They have a vision and everyone at Apple buys into that vision.

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The Foundation of Customer Service
Every one of these tenets is an essential part of high quality customer service. Can your company afford to lose business by missing even one of these basic traits? what's your return on service?

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Bad customer service loses money.
Find out how much money your company has lost due to its poor customer service practices with our "Return On Service" calculator.  what's your return on service?