Learn how to eliminate most customer complaints in the healthcare industry?
Thinking about doing some customer service surveys? Read this before you do.
I'd like to talk about the service strategy for local government. I happen to live in Bloomington, Minnesota. I think it's probably one of the most customer service driven cities in the world. If you want to improve the customer experience, if you want to build a brand, you want to create a city where you don't have complaints, where you've got speed, where you treat everybody like a king or a queen, that's what I call the customer experience.
I think you really have two core customers, you've got the agent, the broker, the person that is selling you insurance and then secondly you got the customer. My father sold life insurance, that's how we lived and when he died, when I was 7 years old he had a life insurance policy that my mother used to support myself and my other older brother.
I'd like to talk about how do we implement a service strategy in supply change management? How do we differentiate ourselves? How do we create this relationship with our customers so that we are the provider of choice?
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