Service Quality Institute the Worldwide Leader in Quality Customer Service
In this web site you will find Customer Service Training and Development Programs, Customer Service Books, Customer Service Certification Seminars, Customer Service Videos, FREE Strategic Newsletters, and our interactive Customer Service Blog! Service Quality Institute's goal is to provide the tools to keep your customers, improve the morale of your employees, and turn your company into a more efficient and productive customer driven organization.
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Customer Service Training and Development Programs
Service Quality Institute offers 30 Customers Service Training Programs that businesses can pick and choose from to improve the quality of customer care. For businesses serious about creating a customer service culture and being the best, we encourage you to partner with Service Quality Institute to help deliver a high performance customer service driven work force.
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Customer Service Books
John Tschohl's Customer Service Books are written in 11 languages, represented in 40 countries, and 90% of Service Quality Institute's business is international. In 1979, long before quality and customer service became a hot topic, Tschohl developed the world's first customer service training program which was designed to help organizations provide superior customer service.
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Customer Service Certification Seminars
Service Quality Institute's Customer Service Certification Seminars (CCSL), (CCST), and (CCSP) are the globally accepted standard of achievement among customer service professionals. At least three times a year, usually in January, May and September, SQI provides the opportunity to become a Certified Customer Service Leader. Enhance your customer service skills by attending the next customer service seminar (click here to learn more).
Customer Service Videos
The Customer Service Training Programs include videos to enhance the learning process. SQI also offers a self-contained teaching library called the customer Service First Video Library, is a powerful video-based training system founded on group interaction and designed to train entire workforces on the art of exceptional service. Helping employees become the best they can be!
Continuing Education and The Latest News on Customer Service
Extensive press releases section, our latest interactive blog, online learning programs, and ideas on how to improve the customer service in your organization. FREE subscription to our bi-weekly, strategic email newsletter. The goal? More customers, more sales, loyal customers, and a workforce devoted to making your customers happy.
From advanced customer service skills training systems, world acclaimed customer service books, the leading organization in customer service strategic seminars to the state-of-the-art customer service video-based programs, Service Quality Institute is the World Leader in Customer Service Training and Development. We help you produce immediate and measurable results!
For further information about any of the customer service products or if you want personal attention from one of our customer service representatives, click here for help in the United States or click here to find a representive in your country. We look forward to assisting you.