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800-548-0538 U.S
952-884-3311 Intl.
Skype: ServiceQualityInstitute
952-884-3311 Intl.
Skype: ServiceQualityInstitute
Companies Miss The Mark
Forrester reveals that 80% of companies feel they deliver superior customer service. Only 8% of customers agree. There's a way to build a customer service culture. Find Out How >>
Customer service training starts with a firm foundation. Products like our Service First Video Library are affordable, and easy to implement.
Our Guarantee
Our customer service strategy is guaranteed. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.
Welcome to Service Quality Institute!
We will help you improve customer satisfaction and improve productivity.
Competition is tough, price and feature are often easily matched, and customers are more demanding than ever before. Superior customer service is the most cost effective way of growing your business. We will help you keep customers, build market share and improve the performance of the entire work force with a superior customer service strategy.
Read moreWhy choose us?
SQI will tailor, personalize, and customize our programs to any degree your organization wants, with no limitations.
Service Quality Institute is the global leader in helping organizations keep customers, build market share, and improve the performance of the entire workforce with great customer service.
Read moreFeatured Programs
Empowered employees give excellent customer service by turning unhappy customers into happy, repeat customers.
Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will make your organization rise to greater levels of success.
Read moreLatest Blog
The world of business changes every day, but customer service still impacts success. Stay on top of it.
Our blog covers customer service news, insight, and advice on how to build a customer service culture, on our blog. Also read as we explore examples of good (and bad, and ugly) customer service in action.
Visit blog